Refund policy

We have a 5-day refund policy, which means you have 5 days after receiving your item / report to request a return.  For orders that are cancelled before we send a report, we will refund 90% of the purchase amount.  For orders that are cancelled after we send a report, if we have determined that you have a valid reason for the refund, we will refund 75% of the purchase amount.  Note that there is some order processing overhead associated with taking an order therefore we keep an amount of the refund to cover those expenses.

For patent valuations, we will not charge your payment method until we have determined that we can calculate a monetary value for the requested patent(s).  Reasons for not being able to calculate a value include a patent not being valid (for example an abandoned patent), not being enforceable and not having sufficient metrics to calculate a value.

To start a refund, you can contact us at mike@mrtpatents.com. Please note that refund requests will need to be sent to the email address provided along with a reason for the refund request.

If your refund is accepted, we’ll issue a refund (or partial refund) based on the reason for the request.

You can always contact us for any refund questions at mike@mrtpatents.com.

Issues Related to Refunds
Please review the information delivered in response to your order upon reception and contact us immediately if there is an issue with the information provided,  We will evaluate the issue and work to make it right.

Refunds
We will notify you once we’ve evaluated your request for refund, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mike@mrtpatents.com.